World-Class Service Excellence: 90 Ideas in 90 Minutes

Description

90 ideas. 90 minutes. Zero wasted time. 

Turn every patient interaction into a moment that builds trust, reduces stress, and sets your organization apart. Stop hoping for better experiences and start engineering them. Attend this inspirational session and leave with proven strategies your team can use immediately.

KEY WEBINAR TAKEAWAYS 

• Practical strategies for shared decision making with patients and families
• Recognition practices that energize staff and elevate the care experience
• Concrete tools for fostering continuous learning and sustainable staff engagement
• Practical techniques for memorable care experiences

BONUS MATERIALS 

• Hire for Kindness resource
• Twenty phrases that convey empathy
• Micro-affirmations that build a better workplace culture

WEBINAR DETAILS

This fast-paced, idea-rich session will deliver 90 real-world concepts and strategies in 90 minutes, organized around six essential elements of an exceptional patient-focused culture. Elements of the webinar will include: making powerful first impressions during intake and admission; setting expectations to increase patient and family understanding; building trust; responding with empathy in emotionally charged moments; contributing to a culture of continuous learning; and engaging staff as the heart of every service excellence initiative.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice 
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND? 

• Clinical leaders and managers who want to strengthen the connection between compassionate care delivery and measurable service excellence outcomes
• Intake and admissions staff who want to make a powerful first impression that builds trust from the very first contact
• Executive directors and administrators who want their organizations to be recognized as always providing exceptional service

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only. 

Presented By

Susan Keane Baker